FAQs
Frequently Asked Questions
How does Mobile Locker work?
- The Event Partner or Operator tells us where to be, and our team arrives 30-60 minutes before the event to set up and prepare to receive guests.
- Guests arrive at the event and are greeted by a professional attendant who will take payment, if necessary.
- The guest is provided with a claim tag or locker key.
- Guests either hand over their belongings to the attendant, who places it in a locker or secure storage area, or they are instructed to store their items themselves, depending on the storage service requested.
- The guest is then free to enjoy the event and retrieve their belongings any time.
- Our team is typically onsite 30-60 minutes after the event to accommodate all regardless of departure time.
Do attendees need to create an account or download an app to rent a locker?
No, attendees do not need to create an account or download an app. Our streamlined onsite rental process ensures a hassle-free experience without any additional steps.
How long can attendees rent a locker for?
The rental duration depends on the event and venue policies. Typically, attendees can rent a locker for the duration of the event, or for a specific time period determined by the venue.
What happens if an attendee loses their locker key or forgets the locker number?
In such cases, our on-site staff is readily available to assist attendees. We have procedures in place to help retrieve locker information or provide necessary access to the locker via additional verification methods.
What happens if an attendees leaves items behind after the event?
Not to worry! Any guest who neglects to retrieve their items can email our HQ team at hello@themobilelockerco.com or use our web-based Contact Us form. Our staff will reply promptly and coordinate the return of any items that were left behind.
Do you offer on-site support for venue operators during events?
Absolutely! We provide dedicated on-site support for event partners and operators during events. Our knowledgeable staff is available to assist with any questions, concerns, or technical issues that may arise.
How quickly can you set up and relocate the lockers at different venues?
Our mobile service offerings allow us to set up and relocate quickly and efficiently. The exact time required may vary depending on the venue size and logistics, but we prioritize minimizing any disruption and ensuring a smooth transition. Our experienced team ensures a prompt and hassle-free setup process.
Is there a minimum or maximum rental period?
We offer both short-term and long-term rental options. Whether you need lockers or storage solutions for a single-day event or for an extended period, we can tailor our services to meet your needs.
How secure will storage belongings be?
Security is a top priority for us. Our lockers and storage units are made from durable, high-quality materials and come with secure locking mechanisms. Additionally, our on-site staff maintains vigilant oversight during events to ensure the safety of your belongings.